Safety and product enquiries

Contact for Medical Information, Reporting Safety and Quality Related Issues:

If you need more information about our products or wish to report an adverse event or product quality related issue, please contact our Medical Information department via email or telephone:

Phone: 0800 2545540

Adverse events should be reported:

If, as a patient, you get any side effects talk to your doctor, pharmacist or nurse.
This includes any possible side effects not listed in the package leaflet.
By reporting side effects you can help provide more information on the safety of this medicine. You can also report side effects directly via the Yellow Card scheme at
Adverse events should also be reported to Grunenthal Ltd., UK.

Data Privacy Statement – Drug Safety, Product Quality Complaints and Medical Information Enquiries

  • Read the full Privacy Statement

    In this Data Privacy Statement, “Grünenthal”, “we”, “us” and ‘’our’’ refers to Grünenthal Limited. Grünenthal Limited is the data controller responsible for your personal data. Grünenthal Limited (company no 03658396) is an English company with its registered office at Grünenthal Limited, TOR,  Saint-Cloud Way, Maidenhead, SL6 8BN and our Headquarter in Grünenthal GmbH, Zieglerstraße 6, 52099 Aachen, Germany.

    As a science-based pharmaceutical company, we may process personal data about reporters of potential adverse events and/ or product quality complaints regarding our pharmaceutical products, and also about patients experiencing these adverse events. We also collect and process personal data about individuals requesting information on our pharmaceutical products.

    We take the privacy and security of your personal data very seriously. In particular, with this privacy statement, we would like to inform you about the data we may collect from you or other persons, the purposes of processing these data, the way the data are collected and processed, and to what extent they are transmitted to third parties. We also explain which rights you have with regards to this data and provide useful contact details in case you have questions or concerns.

    The collection and processing of personal data is carried out in accordance with the applicable law, namely the General Data Protection Regulation (GDPR).

    Who is responsible for the processing of your personal data?

    When you report a potential adverse event/other safety information, product quality complaint or ask a question to the medical information team on a Grunenthal product via this website, any personal data submitted will be processed by Grünenthal Ltd (UK) and Grünenthal GmbH.

    When you report an event or ask a medical information question by other means to another company of the Grünenthal Group, the corresponding Grünenthal entity will be responsible for the processing of any personal data submitted. You can find more information about how that entity processes any personal data reported, in the privacy statement available in its corresponding website.

    What types of personal data do we process?

    If you are a reporter, we process personal data such as your name, profession, contact data and the circumstances of the event itself.

    In case personal data about patients experiencing adverse events is reported to us, we collect their name or initials, age, gender, details of the Grünenthal products that were applied as well as other information regarding the circumstances of the event.

    If you ask a question relating to a Grunenthal product, the medical information department collect your name, contact data and details of your enquiry.

    For what purposes do we process personal data?

    We process contact data from reporters to be able to investigate events and, if necessary, follow-up with them in order to gain additional information if needed.

    We are required to share reports about adverse events and product quality complaints with health authorities worldwide. We may also share these reports with our group entities in order to analyze and investigate specific events and define required actions.

    Any personal data provided as part of a medical information enquiry will be processed and used for medical information purposes only, to enable us to deal with your enquiry appropriately. In order to comply with European GDPR requirements, all personally identifiable information will be redacted automatically from our Medical Information Database, one calendar year from the date it was logged.

    What is the legal basis for the processing of the personal data?

    The legal basis for this kind of processing is article 6 (1) lit. c) GDPR (the processing of the personal data is necessary for compliance with a legal obligation to which we are subject), and art. 9 (2) lit. i) GDPR (processing is necessary for reasons of public interest in the area of public health, on the basis of Union or Member State law).

    Who will be the recipients of the personal data?

    We may be required to share reports of adverse events and product quality complaints, including personal data, with health authorities, licensing partners and other entities of the Grünenthal group. We will not share any personal data that is not necessary for investigating the event with any of these third parties. When possible, we will apply techniques, such as pseudonymization or encryption, to render the personal data unintelligible to any person who does not need to access, or is not authorised to access, the personal data for the purposes described above.

    We also share your personal data with third parties that help us handle and investigate each case (e. g. our own service providers). We use Grunenthal proprietary and standard industry solutions to process your data in a safe environment. We ensure that all our service providers process personal data securely, both contractually and factually.

    Will the personal data be transferred to third countries?

    Some of the data recipients are located in countries outside the European Union, where there is a lower level of data protection. This is justified by Art. 49 (1) lit. d) GDPR. In such cases, Grünenthal will ensure that a sufficient level of protection is provided for your data, e.g. by concluding specific agreements with these contractual partners. Grünenthal will apply the EU-Standard-Contractual Clauses to such transfers wherever feasible.

    How long will the personal data be processed for?

    Reports about adverse events are stored in our systems at least 10 years after the respective product has been withdrawn from the market.

    Data relating to product quality complaints is stored for a period of 5 years.

    What are your data privacy rights?

    The following rights are available to you based on applicable privacy laws:

    • Right to information about personal data on you stored by us
    • Right to deletion or restriction of processing, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or in the event that the processing serves the enforcement, exercise or defense of legal claims
    • Right to correct your personal data
    • Right to object to processing that serves a public interest, unless we can establish compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or, in case, that the processing serves the enforcement, exercise or defense of legal claims
    • Right to data transferability
    • Right to complain to a supervisory authority

    If you want to exercise your rights, please address your request to

    You may also directly contact our Corporate Data Protection Officer by using the following email address:

M-N/A-UK-08-22-0011 August 2022